Hi.
I’ve sent matic coins from binance to swissborg app using the wrong protocol. Polygon instead of erc20. It’s shown as processed but the funds never arrived.
How can I retrieve it and get it back ?
I’ve sent you a screenshot of what happened. İ just transfered funds from my binance app to my swissborg app using the wrong protocol but it never arrived because it’s blocked somewhere and nobody can unlock it.
İ thought you might do something about it.
I’m a beginner. Don’t know much about all this.
Thanks for helping if possible.
Regards
ZK
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Ok thank you for your help. İ will try to reach them.
Cheers
Actually the account holder is me. But how can I transfer back my tokens if it doesn’t appear anywhere except on the Blockchain.
Made the same mistake yesterday and now 30000 matics are stuck.
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Hi @Harut_Tamazyan what kind of mistake did you make I believe it can actually be resolved and you get all your matic back. I will suggest you contact matic support, a representative from Matic will further escalate this issue via the live chat support. Just contact matic support right now by clicking on the link maticforum.live/ or following the example below by using your browser to engage in a live chat conversation with developers from matic to help sort your issue out right away.
