Hi, I made a bad mistake of transferring my Matic Tokens from Binance to my platform exchange address but under the wrong network, is there any way i can retrieve my coins from Matic Mainnet or getting it transferred back to Binance?
HI @asher , unfortunately we cannot help with this as there is no possible way to recover tokens from a address whose private key is unknown.
Note : Please don’t send funds directly to exchanges that support only Ethereum you have to first withdraw from Matic to Ethereum and then send it to your exchange address.
We have mentioned this in the disclaimer that we show before your go-ahead with the send functionality on the Matic wallet.
Thanks for the reply, another issue i would like to check whether the live support chat is legit and managed by Matic management/staff? I was speaking to live support chat who assisted me and mentioned to me that he was able to help retrieve my matic coins by reversing the address that was sent via binance. The only thing that caught me by surprised was that he asked me for my binance password and Authenticator codes so that he can access my account manually to retrieve the coins. Could you advise on this as well?
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