TRansfer his now been in process for 4 days

Hello my friends. I now have been waiting almost 4 days for a transfer to go through. When asked I input to have the highest fee that was expressed as Gwels. Still it is taking forever. at a rate of 1637 blocks per hour. Is that normal? and is there an average time? this had never happened before?
Thank you very much.

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Hello @CarlosGCV1 Kindly chat with one of the dev on live chat to get a quicker response MATIC FORUM LIVE CHAT

will do thank you very much

@Leroy_Frye sorry where can I find the live chat?
Thanks