Transfer from BSC network to matic network

The crypto was transferred from a wallet in Binance to a wallet in Gate.io, and it was confirmed by the bolk Chain network, but it has not arrived yet 3 days ago. The support team at Gate.io was contacted and reported that the Matic network does not support the Binance network. Why is the Matic network so bad Why are you trying Everyone hates dealing with your network
How can I get my money back
I think that there will not be a clear and quick answer to the solution. Always look at your answers that we have to wait for your network to develop unfortunately.

Hi @naif , could you please check the Ethereum network as this will be arrived on Ethereum Network/address.

Unfortunately, from the Binance to the gate.io