Sent Matic from my Metamask wallet using the polygon network to my binance wallet and haven't recieved it yet

It’s been almost a week now and my matic has been missing from both the sender and and reciever wallet. Can someone please help me with this?

Hello @Moses
Thanks for reaching to polygon Forums. Customer service may take some time to respond due to a large number of requests. We believe your case will be resolved as soon as possible. Kindly visit the polygon support live chat website

The customer service hasn’t been very helpful at all